Bridgestone Americas, Inc Technical Support, Entry in Nashville, Tennessee

Opportunity Details:

Overview:

Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company.

Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries.

The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers.

Guided by its One Team, One Planet message, the company is dedicated to achieving a positive environmental impact in all of the communities it calls home.

Position Summary:

Tech Support (Entry – Rollout Technician) work is of limited scope, typically on smaller, less complex projects or task-related activities. Responsible for deploying computers to newly hired employees and existing employees based on a hardware refresh schedule. Responsible for the testing, operation of systems and services according to agreed procedures in order to support deployment of new computers and peripherals. They will also have to provide customer care and technical support to all machines deployed.

Responsibilities:

  • Build and deploy new computers to newly hired and existing employees based on refresh schedule.

  • Assists with technical issue support to end-users for PC, server or mainframe applications, and software/hardware configuration to ensure efficient operation and execution of the system

  • Able to transfer user data across network or locally from one pc to another

  • Must work well independently and in a team environment while being able to manage a tight schedule

  • Contributes to created simulations of end user problems to resolve operating difficulties

  • Assists with recommended systems modifications to a given IT platform to ensure implementation is efficiently installed

  • Assists with upgrade activities for existing systems with to avoid work delays related to system applications or license expirations

  • Ensures managed volumes and resulting deliverables meet internal quality and responsiveness standards to maintain high customer satisfaction

Qualifications:

  • Entry- 2 or less years’ experience with Desktop Support/Customer Support (Tier I or II)

  • Ticket system experience

Preferred Qualifications

  • Comp A+ OPS Deployment Experience

  • Remedy Experience

  • Bachelor’s degree

*GLASSDOOR

(*LI-PRIORITY)

Employee Type Regular Full-Time

Degree Preferred 4 Year Degree

Requisition ID 2017-115360

Posted Date 8/2/2017

Location US-TN-Nashville

Zip Code 37214

Functional Area Information Technology

Category Information Technology

As an Equal Employment Opportunity (EEO)/Affirmative Action employer, it is the policy of Bridgestone to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.