Bridgestone Americas, Inc Billing Analyst in Antioch, Tennessee
Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company.
Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries.
The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers.
Guided by its One Team, One Planet message, the company is dedicated to achieving a positive environmental impact in all of the communities it calls home.
The Shared Service Billing Analyst role is located in Nashville, TN and under the direction of the Shared Business Services (SBS) Billing Manager. This senior role is responsible for performing analytical work of high complexity and resolution of escalations resulting from the billing processes of multiple business units.
Analyze and deliver ad hoc reports to assist in billing resolution
Process non standard billing transactions of moderate complexity
Headcount - Billing Analyst
Contact internal and external customers to clarify or obtain additional information on moderately complex billing issues
Works with other departments, outside providers, internal and external customers to resolve issues, improve processes, and ensure understanding by all parties
Maintain delivery of service levels
Troubleshoots various inquiries with appropriate research and problem solving techniques by applying limited judgment and discretion
Participate in medium sized projects providing recommendations for continuous improvement
Use excellent verbal and written communication skills to build strong relationship with internal and external customers
Operates effectively as part of a team and in managing own work
Perform root cause analysis to reduce or eliminate billing issues
Review and resolve billing rejects of moderate complexity
Analyze and resolve escalation and medium complexity billing disputes
Backup support for standard customer support activities
Bachelor’s degree preferred plus 1 year relevant work experience or 5 years relevant work experience
Must speak French fluently
Employee Type Regular Full-Time
Degree Preferred 4 Year Degree
Requisition ID 2018-136563
Posted Date 6/19/2018
Zip Code 37013
Functional Area Finance (Accounting,Ops,Tax,Shared Services)
Category Administrative / Clerical
As an Equal Employment Opportunity (EEO)/Affirmative Action employer, it is the policy of Bridgestone to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.