Bridgestone Americas, Inc Billing Analyst in Antioch, Tennessee

Overview

Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company.

Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries.

The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers.

Guided by its One Team, One Planet message, the company is dedicated to achieving a positive environmental impact in all of the communities it calls home.

Position Summary

The Shared Service Billing Analyst role is located in Nashville, TN and under the direction of the Shared Business Services (SBS) Billing Manager. This senior role is responsible for performing analytical work of high complexity and resolution of escalations resulting from the billing processes of multiple business units.

Responsibilities

  • Analyze and deliver ad hoc reports to assist in billing resolution

  • Process non standard billing transactions of moderate complexity

  • Headcount - Billing Analyst

  • Contact internal and external customers to clarify or obtain additional information on moderately complex billing issues

  • Works with other departments, outside providers, internal and external customers to resolve issues, improve processes, and ensure understanding by all parties

  • Maintain delivery of service levels

  • Troubleshoots various inquiries with appropriate research and problem solving techniques by applying limited judgment and discretion

  • Participate in medium sized projects providing recommendations for continuous improvement

  • Use excellent verbal and written communication skills to build strong relationship with internal and external customers

  • Operates effectively as part of a team and in managing own work

  • Perform root cause analysis to reduce or eliminate billing issues

  • Review and resolve billing rejects of moderate complexity

  • Analyze and resolve escalation and medium complexity billing disputes

  • Backup support for standard customer support activities

Qualifications

​Bachelor’s degree preferred plus 1 year relevant work experience or 5 years relevant work experience

Must speak French fluently

Employee Type Regular Full-Time

Degree Preferred 4 Year Degree

Requisition ID 2018-136563

Posted Date 6/19/2018

Location US-TN-Antioch

Zip Code 37013

Functional Area Finance (Accounting,Ops,Tax,Shared Services)

Category Administrative / Clerical

As an Equal Employment Opportunity (EEO)/Affirmative Action employer, it is the policy of Bridgestone to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.