Bridgestone Americas, Inc Commercial Customer Support Specialist III in Antioch, Tennessee

Overview

Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company.

Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries.

The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers.

Guided by its One Team, One Planet message, the company is dedicated to achieving a positive environmental impact in all of the communities it calls home.

Position Summary

This position will process customer orders, monitor and track EDI orders and report frequently to Original Equipment (OE) Customers and Sales status of orders/shipments/availability. Reporting directly to the Manager of the OE team, the customer support role is the key point of contact for customers and field sales representatives for fulfillment of orders. This role is responsible for processing orders either manual or electronic orders, assessing product availability, determining estimated dates product will fill on the order, and communicating/facilitating with supply chain and warehouse personnel to meet customers delivery needs. Assigned accounts are proactively managed to communicate with the customers timely on the status of orders thru delivery.

Responsibilities

  • Proactive account management for assigned accounts to support the needs of our customers and Sales representatives

  • The individual will be able to handle multiple priorities and work in a fast paced environment, including readiness to handle heavy call volumes

  • Monitor & track orders to ensure delivery requirements and shipments are being met to the customers’ satisfaction

  • Evaluate situations and determine the best path of resolution

  • Analyze and interpret data for customer orders providing timely feedback to the customer and sales representative

  • Collaborate with other departments using relationship skills for resolution of customer issues (Logistics, Sales, Billing and Marketing)

Qualifications

Required Qualifications:

  • Associates degree in business or related field, or 3-4 years customer support experience in a customer focused environment

  • Advanced excel skills and a knowledgeable skill level in Microsoft Office Suite

Preferred Qualifications:

  • Motivated and enthusiastic who is customer service oriented

  • Must have excellent problem solving skills

  • Be well organized

  • Disciplined to lead by example

  • Team-player providing assistance to both internal and external customers

  • Positive attitude, self starter

  • SAP experience

  • BS/BA degree or equivalent

*Indeed

*Glassdoor

*LI-Priority

Employee Type Regular Full-Time

Degree Preferred 4 Year Degree

Requisition ID 2018-132176

Posted Date 4/16/2018

Location US-TN-Antioch

Zip Code 37013

Functional Area Customer Service

Category Customer Service / Support

As an Equal Employment Opportunity (EEO)/Affirmative Action employer, it is the policy of Bridgestone to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.